Refund policy

Manufacturing defects & transit damage

If your item arrives damaged or with a manufacturing defect, contact us within 3 days of delivery (or the same day for in-store purchases). Please include your order number and clear photos of the issue. After inspection, we will repair or replace the item at no cost.
Not considered defects: natural variations in gemstones or metals, slight color differences due to screens/lighting, and normal wear and tear.

Custom, personalized & resized items

Custom pieces, made-to-order items, special orders, engraved/personalized jewelry, and any item that has been resized or altered are final sale.

Hygiene notice

For hygienic reasons, pierced earrings are always final sale.

Order changes & cancellations

Orders can be modified or canceled before they are processed/shipped. Once processing begins, the order cannot be changed or canceled.

Repairs & maintenance

We offer paid repair and resizing services. Contact us for a quote and timelines.

Legal rights

Nothing in this policy limits your rights under applicable consumer law. Where required by law, we will honor those rights.

Questions?
Email: help4leel@gmail.com
Phone/WhatsApp: (813) 568-3436
Address:  6033 N Dale Mabry Hwy, Tampa, FL 33614